Centex Homes - Water leak in garage from rain

0 comments
Not resolved

Number no longer in service

Reason of review: Poor customer service.

Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 16.

Centex Homes - Does not honor the 10 year structural warranty

1 comment
Not resolved

I bought a Centex home and have seen unusual cracks on the wall and floor which may suggest structural issue. I called centex homes and did several follow up with the customer service.

They referred me to a staff from pulte homes who is suppose to take a look at it. Several days later, this guy called and said that the warranty has expired even though it's still 1 year until the expiration of the warranty date.

I tried several times to contact this guy and didn't respond.

Centex homes does a terrible job in honoring their warranty. I would not consider buying a house from them

Product or Service Mentioned: Centex Homes House Construction.

Reason of review: Warranty issue.

Company wrote 0 public responses to the review from Jul 18.

Comments

Anonymous
#1521040

You tried to "contact" them HOW ? Please don't tell me that you called and called.

You must issue a formal written complaint served by Certified Mail return receipt requested. Before that however, you must have a thorough professional analysis of your issues as ammunition for your case.

Stick to the facts, keep it as brief as possible, state the remedy you desire, state a 7 working day window for reply, be firm yet polite. Keep copies of all correspondence and postal receipts.

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